Support
We're happy to help. Reach out any time and browse the common questions below.
Frequently asked questions
- When will EnvisionHere be available?
- The app is on its way to the App Store. Check back soon — this page will be updated when it goes live.
- Which devices are supported?
- EnvisionHere is designed for Apple iPhone and iPad devices. Google and Samsung device support to be announced soon.
- How do I navigate the app?
- We suggest when joining that you play the welcome tour to help guide you on creating entries.
- Which languages does the app support?
- The app currently supports English and Spanish. Please reach out if you would like to request an additional language.
- Can I cancel my membership?
- Yes, you can cancel your membership anytime.
- How do I get help with the app?
- Email us any time and we'll get back to you promptly.
- Where can I find your Privacy Policy and Terms?
- All policy documents are linked at the bottom of the home page.
- Is there a minimum age to use EnvisionHere?
- Yes. EnvisionHere is for adults 18 years of age or older, and there is no version for under-18s. When you create an account the app asks iOS to confirm you are 18 or over; if that information isn't available, you'll be asked to confirm it yourself. We never store your date of birth.